Deliver · F1–F9

Bake intake

Won → fill this → overlay + bake.py + shop/portal. ← Operator Desk

F9 · Bake SLA (60 minutes)

Loading Baking queue…

Operator secret

HANDOFF_WEBHOOK_SECRET (saved in this browser only)

Shop

Business name * Slug / id Trade Vertical prompt Service area * Locale Timezone Voice Agent name Plan Minutes limit Number plan (F6) Published number (callers dial) Sara inbound DID (Vapi target) Carrier (if forward) Who can change forward Forward codes / notes

Fees & script (spoken words)

After-hours promise Booking windows Day service fee Emergency fee Callback promise Schedule

Owner / escalate

Owner name Owner email * Owner mobile (E.164) Transfer phone Twilio From (ops SMS) CC emails Vapi assistantId (after bake) Vapi phoneNumberId

Client overlay

Never do Always ask Quirks Notes

F8 sets Close lead Baking → Customer, fills Plan + MRR (+ go-live date). F10 cancels Stripe (if keyed), detaches Vapi, marks shop off, Close → Lost. Type OFFBOARD to confirm.

Bake intake

F9 · Bake SLA (60 minutes)

Operator secret

Shop

Fees & script (spoken words)

Owner / escalate

Client overlay

Artifacts

bake.py

prompts/clients/<slug>.md

os/number-plans/<slug>.md (F6)

POST /api/shops body