Operator Desk

Hosted command center. Close + Vapi are live. CRM is new — empty pipe is normal while we build.

● — live calls — calls / 24h — Close leads Health … — assistants

Handle next starts in 25:41

Demo — Clearflow Plumbing (UK)

Warm LinkedIn lead. After-hours = voicemail only. Open with Friday leak. Sara demo number hot. Harbor staged battle card + Cal.

Block SE / UK Score 82 Source LinkedIn Assist Harbor

Close demos

—

Meeting Booked + Demo'd

Customers

—

Close status

Vapi calls / 24h

—

proxy until n8n handoffs

Assistants

—

Vapi fleet

SE / UK — Morning

ACTIVE NOW · Stockholm

Dialer filtered Europe. US list locked until evening.

Family — Midday

ARMS IN 18m

AUTO continues. Pages you only on red.

US — Evening

ARMS ~4h

Tide staging DFW · 80 dial target.

Live voice fabric

Sara · listen-in ready

Attention ≤6

never a dump

God-mode stream

live · last 10 min

Control Tower

Org roles · morning stand-up · shared truth. You are CEO. Agents report through the Assistant.

Org … —

Assistant · morning brief

Loading brief…

—

Wins

Loading…

Needs Jason (≤6)

Loading…

Company org

roles · not chat theater

Daily stand-up

async · Stockholm morning

Metrics snapshot

from live systems

Handoffs 24h

—

Tonight $

—

Cal upcoming

—

Close leads

—

God timeline

Black box for the company — every call, handoff, booking, bake across SE/UK/US.

Handoffs live

Caller → Sara → owner. Streaming from n8n.

Time	Client	Caller	Urgency	Channels	Status	Latency

Agent fleet

Running in the cloud. You don’t start them.

Dialer Intel

Tide prepped · AH test badges · you talk.

Shop	AH test	Score	Opener
Fort Worth Restoration	Voicemail	86	“Friday 9pm slab leak — who picks up?”
Trinity Drain	Overflow	84	“When both lines lit — call 3?”
Dallas Heat Pros	Unaudited	80	“After-hours: person or VM?”
Irving Plumbing	Warm	83	Confirm demo · Cal

Demos / Cal

Harbor synced from Cal.com → Close.

CET	Company	CC	Status
Mon 09:30	Clearflow Plumbing	UK	Soon
Tue 16:00	NordVärme AB	SE	Booked
Tue 22:00	Apex HVAC	US	Booked
Wed 23:00	Lone Star Electric	US	Booked

Pipeline

Close is system of record — live read.

Company	CC	Stage	Next
Clearflow Plumbing	UK	Demo	26m
Metro Air	US	Onboarding	Intake
NordVärme AB	SE	Demo	Tue
Fort Worth Restoration	US	Qualified	US block

Onboarding

Won → live under 1 hour. Clone Apex template ready.

Client	Step	Owner
Metro Air	Intake missing	Client
Metro Air	Clone Apex bake	Quartermaster

Clients

Fleet health from Vapi + Stripe.

Client	Plan	Minutes	Health
Apex HVAC	$299	410/600	OK
Northside Plumbing	$299	520/600	OK
Lone Star Electric	$499	710/1200	OK
Metro Air	$199	—	Baking
Clearflow Plumbing	$199	90/300	OK
NordVärme AB	$299	240/600	OK

Automations

n8n Cloud — running whether this tab is open or not.

Workflow	Agent	24h	State
post-call-handoff	Helm	—	Live
owner-email + emergency	Helm	Outlook	Needs Outlook
cal-discovery → Close	Harbor	Cal webhook	Needs Close cred
won → bake checklist	Quartermaster	Stripe	Needs webhook
lookout-health-15m	Lookout	cron	Probing
emergency-escalate	Helm	9	Live
health-probe	Lookout	96	Live
cal-to-close	Harbor	7	Live
won-onboarding	Quartermaster	1	Ask
monthly-report	Beacon	—	Ready